You want
your wedding day to be perfect, and at Favor Outlet we want
to help you make your wedding day dreams a reality. Take a
look at our Frequently Asked Questions, and remember you can
always contact us toll-free at 888-359-7595.
Q: Do you
have a showroom?
A: Yes, the
Favor Outlet Showroom is located at 7009 18th Avenue,
Brooklyn, New York, 11204 (between 70th and 71st).
For directions, please call us at: 888-359-7595.
Q: Can I
pickup my order from your showroom in Brooklyn, New York?
A: Sure, I
would place an order over the phone or on our we site (www.favoroutet.com)
and tell our representative you would like to pick your
order up instead of having it shipped. We will give you a
date when your order will be completed so you can come by
and pick it up!
Q: Are
samples free?
A: Sorry,
they are not free. You would have to pay for each piece you
select, plus the shipping.
Q: How can
I order a sample on your website?
A: Easy,
add 1 (one) piece of each item you would like to see in your
shopping cart, and check out like a regular order.
Q: Can I
place an order over the phone?
A: Yes, one
of our representatives at 888-359-7595 would be glad to
assist you in placing an order.
Q: Does
Favor Outlet have a catalog that they can send to me?
A: Sorry,
we don't have a printed catalog because we believe our
website is updated more often then the printed material(s).
Q: How long
does it take for delivery?
A: Your
delivery should take up to 2-6 business days. Please look on
the UPS transit map on our Shipping page to determine
when you should receive your package. Sample orders might
take an extra day or two.
Q: Can you
wrap my favors?
A: Sure,
you can look at a few samples online, and we can use any
color you desire.
Q: What
types of payments do you accept?
A: We
accept all credit card types: American Express, Master Card,
Visa and Discover. We also accept money orders.
Q: Is your
web site secure?
A: Yes, we
take the highest precautions to maintain your security and
keep all your personal information private and secure, as we
regularly test web security regularly.
Q: How do I
contact Favor Outlet?
A: You can call us toll-free at
888-359-7595 or email us at
Favoroutlet@aol.com. We’re located
at
7009
18th Avenue, Brooklyn, New York 11204 and are open
Monday thru
Thursday 10am – 8pm, Friday and Saturday 10 am – 5 pm.
Q: What is
the Favor Outlet return policy?
A: At Favor
Outlet we are determined to provide you with the utmost in
service and satisfaction. We carry the highest quality of
merchandise and are sure you will be completely satisfied.
We offer a 14-day money-back guarantee* on our merchandise
(less the shipping cost). If, for some reason, you are
dissatisfied with your order, the full order of merchandise
must be returned within 14 days of receipt and in the
original packaging and exactly the way it was shipped to
you, if there is any damage to the items or the packaging we
will not accept it back unless it was damaged in transit.
Samples, personalized items and partial orders cannot be
returned.
Q: Will you match a competitor’s price?
A: We guarantee to beat any competitor's price! If you find
an item on another website at a cheaper price we will match
the price! Here’s how the Favor Outlet Guarantee works:
§
The item
must be the identical product.
§
You must
tell us the web site that the item is on so we may verify
the price, and the product must be in stock.
§
If you ask
us to match a price we first calculate the competitors price
along with their shipping charges.
Favor
Outlet reserves the right to deny any price match on an item
that is not in stock with a competitor.
